Terms of Service

Last updated: 6 November 2026

These terms cover the use of this website and the way we quote and supply parts. They do not replace a signed purchase order or supply agreement, which always takes priority if the two differ.

Using this website

The content here is for general information. Process descriptions, capacity figures and lead times are indicative; the binding numbers are the ones written in your quotation. You may not copy the text or images for commercial use without our written permission.

Quotations

• Quotations are valid for 30 days unless the quotation states otherwise.
• Prices are based on the drawing, material, finish and annual volume you send. If any of those change, the price is reviewed.
• Tooling, samples and set-up are quoted separately from part price unless the quotation says they are included.
• Tooling remains our property unless the quotation states that it is charged and transferred to you.

Orders and delivery

An order is accepted when we confirm it in writing. Lead times are counted from the later of order confirmation, deposit receipt and approval of the pre-production sample. Delivery dates are given in good faith; if a delay is likely we tell you as soon as we know, with the reason.

Drawings and intellectual property

You confirm that you have the right to send us the drawings and files you upload, and that producing parts from them does not infringe anyone else's rights. Your drawings remain your property. We keep them confidential and use them only to quote and produce your order.

Samples and approval

Where a sample is supplied, production is checked against the approved sample and the drawing. Tolerances not marked on the drawing follow the general tolerance stated in the quotation.

Inspection and claims

Inspection is carried out to the AQL stated in the quotation before shipment. If you find a non-conformity, tell us within 30 days of receipt with the quantity affected and photos or measurement data, and we will investigate and agree a remedy. We are not responsible for faults caused by design specified by you, or by parts being further processed by a third party.

Liability

Our liability for any order is limited to the value of that order. We are not liable for loss of profit, loss of production or indirect loss.

Governing terms

These terms are governed by the laws of the People's Republic of China. Any dispute is handled by the competent court where we are established, unless a signed agreement says otherwise.

Contact

Questions about these terms: order@jachen-hardware.com