Privacy Policy
Last updated: 6 November 2026
This policy explains what we do with the information you send us through this website. We keep it short because we only collect what we need to quote your parts.
What we collect
- What you type into the form: your name, company, email address, country or region, the process you need, quantity, target delivery date and a description of the part.
- Files you upload: drawings, PDFs or photos you attach to a request.
- Basic visit data: pages viewed, browser type and approximate country, collected in aggregate by analytics. This data is not linked to your name.
Why we collect it
To answer your enquiry, prepare a quotation, and produce your parts if you place an order. We do not use your details for unrelated marketing, and we do not sell or rent them to anyone.
Who else sees it
Only the people who need to quote or produce your parts. Our website hosting and our business email are provided by third-party services that store data on our behalf. We do not pass your drawings to other manufacturers for comparison quotes without asking you first.
How long we keep it
Enquiries that do not become orders are kept for up to 24 months so we can pick up the conversation if you come back. Order records, drawings and inspection data are kept for as long as required for warranty and tax purposes.
Your rights
You can ask us what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Write to order@jachen-hardware.com and we will respond within 30 days. If you are in the EU or UK, you also have the right to complain to your local data protection authority.
Cookies
This site uses a small number of cookies for analytics so we can see which pages are read and which are ignored. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser settings; the site will still work. See our Cookie Policy for the detail.
Drawings and confidentiality
Your drawings stay yours. We do not publish them, and we do not use them as samples for other customers. If you need a signed non-disclosure agreement before sending files, say so in the form and we will send one first.
Contact
JACHEN Hardware · Dongguan, Guangdong, China
Email: order@jachen-hardware.com
WhatsApp: +86 135 4466 8614